Privacy Policy for Highland Munch
Introduction
Highland Munch ("we", "our", "us") is committed to protecting the privacy of our customers and visitors to our online platform. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with applicable data protection laws, including the Singapore Personal Data Protection Act (PDPA) and principles of the General Data Protection Regulation (GDPR) where relevant.
Information We Collect
We collect various types of information to provide and improve our culinary services and communicate effectively with you. This may include:
- Personal Identification Information: Such as your name, email address, phone number, and mailing address when you make a booking for an event, sign up for a culinary workshop, or engage with our catering services.
- Order and Transaction Details: Information related to your purchases of our food stall items, catering orders, workshop registrations, or recipe development projects.
- Dietary Preferences and Allergies: Voluntarily provided to ensure we meet your specific culinary needs during catering or workshops.
- Communication Data: Records of your correspondence with us, including inquiries, feedback, and customer support interactions.
- Technical Data: Information about your device and how you interact with our online platform, such as IP address, browser type, operating system, and usage patterns. This helps us enhance your browsing experience.
How We Use Your Information
We use the collected information for the following purposes:
- Service Provision: To fulfil food orders, deliver catering services, manage workshop registrations, and provide consultancy.
- Communication: To respond to your inquiries, provide updates on orders or services, and send important service-related notices.
- Personalisation: To tailor our services and content to your preferences, including dietary requirements.
- Improvement of Services: To analyse how our culinary offerings and online platform are used, conduct research, and develop new services or enhance existing ones.
- Marketing (with consent): To send promotional materials, special offers, or newsletters about our food stall, catering, workshops, and other culinary activities, where you have provided your explicit consent. You can opt-out at any time.
- Legal and Security: To comply with legal obligations, enforce our terms and conditions, and protect the rights, property, or safety of Highland Munch, our customers, or others.
Disclosure of Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
- Service Providers: Trusted third-party vendors who assist us in operating our business, such as payment processors, delivery services, IT support, or marketing platforms. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal and Regulatory Authorities: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
Data Security
We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. This includes encryption, access controls, and regular security assessments. While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure.
Your Rights
Depending on your geographical location and applicable data protection laws, you may have the following rights regarding your personal information:
- Access: The right to request a copy of the personal information we hold about you.
- Correction: The right to request that we correct any inaccurate or incomplete personal information.
- Erasure: The right to request the deletion of your personal information, under certain conditions.
- Restriction of Processing: The right to request that we restrict the processing of your personal information, under certain conditions.
- Object to Processing: The right to object to our processing of your personal information, under certain conditions.
- Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
Third-Party Links
Our online platform may contain links to other websites not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Highland Munch
83 Telok Ayer Street, Unit 01-05,
Singapore, Central Region, 048469
Singapore